Privacy policy

VECTOR & VEIL operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (“Services”). VECTOR & VEIL is powered by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described.

Personal Information We Collect
Personal information identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. We may collect:

  • Contact details: Name, address, billing/shipping address, phone number, email.

  • Financial information: Credit/debit card details, payment confirmations, transaction information.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items viewed, purchased, returned, exchanged, or canceled.

  • Communications: Customer support inquiries or messages.

  • Device information: Device, browser, network info, IP address, unique identifiers.

  • Usage information: Interaction with our Services, navigation patterns, and preferences.

Sources of Personal Information
We may collect information:

  • Directly from you: When you create an account, place an order, or communicate with us.

  • Automatically: Via cookies, device data, and analytics.

  • From service providers: Third parties performing services on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information
We use personal information to:

  • Provide, tailor, and improve Services: Process orders, manage accounts, arrange shipping, enable reviews, and recommend products.

  • Marketing and advertising: Send promotional emails, texts, or ads based on your activity.

  • Security and fraud prevention: Authenticate accounts, secure payments, detect and prevent fraudulent activity.

  • Communicate with you: Respond to inquiries, provide support, and maintain customer relationships.

  • Legal reasons: Comply with laws, respond to legal processes, enforce terms or policies.

How We Disclose Personal Information
We may disclose personal information to:

  • Shopify and third-party service providers (IT, payment, analytics, support, shipping).

  • Business and marketing partners for advertising and promotional purposes.

  • Third parties with your consent or direction.

  • Affiliates or corporate group members.

  • Business transactions like mergers, acquisitions, or legal obligations.

Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes your personal information to provide and improve Services. Information may be transferred to third parties, including outside your country. Shopify may use your information for enhanced features, personalized advertising, and improving Services. Learn more at Shopify Privacy Policy.

Third Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their privacy practices or content. Information shared on public or semi-public platforms may be viewable by others. Inclusion of links does not imply endorsement.

Children’s Data
Our Services are not for children, and we do not knowingly collect personal information from minors. Parents or guardians may request deletion of a child’s data by contacting us at enquiry@vectorandveil.com.au.

Security and Retention
No security measure is perfect. We cannot guarantee absolute security, and data transmitted may not be fully secure. Personal information is retained as needed to provide Services, maintain accounts, comply with laws, resolve disputes, or enforce agreements.

Your Rights and Choices
Depending on your location, you may have the following rights:

  • Access / Know: Request access to your personal information.

  • Delete: Request deletion of your information.

  • Correct: Correct inaccurate data.

  • Portability: Receive or transfer your information.

  • Communication preferences: Opt out of promotional emails.

We may require identity verification before fulfilling requests. Rights can also be exercised through Shopify: Shopify Privacy Portal.

Complaints
If you have concerns about our privacy practices, contact admin@vectorandveil.com.au or your local data protection authority.

International Transfers
Your personal information may be stored or processed outside your country. Transfers from the EEA or UK rely on recognized legal mechanisms, including Standard Contractual Clauses or equivalent protections.Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in operations, law, or regulations. Updates will be posted on this website with the “Last updated” date.

Contact
For questions, concerns, or to exercise your rights: